The same thing happened last month when another reporter, Pete Paphides, wrote about her late father who received a parking fine because he couldn’t pay electronically.
The story prompted campaigner Esther Rantzen to tell the BBC that “very often decisions are made by people in their 40s who literally don’t understand that older people should feel differently about the decision they are making”.
Even younger, tech-savvy people can be confused. “I got frustrated on some mobile apps,” a 35-year-old American named Biron Clark told me last week.
He was a tech recruiter in New York, but now runs his own job search advice website, Career Sidekick. – from Panama City. He doesn’t think younger software developers are necessarily to blame for creating apps that vex older users. As he says, their bosses should make sure life online is easy to navigate for everyone.
And after learning everything he needed to build his website, Clark has some encouraging words for those worried the digital revolution is leaving too many people behind. “I only feel positive about it,” he says. “There are just more opportunities every year for those who pay attention.”
I’m sure he’s right, but if everyone who took advantage of these opportunities paid more attention to the needs of all users and used a language that everyone can understand, the inexorably online world would also be much better than it is today.